A & R Mobile

Let’s Talk

Effective Date: 13 July 2026

At A&R MOBILE DETAILING SALISBURY LTD, we are committed to providing quality products and excellent customer service. This Returns & Refund Policy explains your rights and the procedures for returning products, requesting refunds, and reporting faulty or damaged items. This policy is intended to work alongside your statutory rights under applicable consumer protection laws.

1. Company Information

Company Name: A&R MOBILE DETAILING SALISBURY LTD

Company Number: 17166410

Owner: Mohammad Abu Tahir

Registered Address:
88 Russell Road
Salisbury
England
SP2 7LR

Telephone: 0203 896 9079

Email: info@armobile.ltd

2. 14-Day Consumer Cancellation Rights

If you purchase products as a consumer through our website, you may have the right to cancel your order within 14 calendar days of receiving your goods, provided the products are eligible for return.

To exercise your right to cancel, you must notify us within the 14-day cancellation period by email or telephone, quoting your order number and the items you wish to return.

Returned products should be sent back without undue delay and, where possible, in their original condition and packaging.

Your statutory consumer rights are not affected by this policy.

3. Eligibility for Returns

You may be eligible to return an item if:

  • The return request is made within the applicable return period.
  • The product is unused and in a resalable condition.
  • All original accessories, manuals, and packaging are included.
  • The item has not been damaged through misuse or accidental damage.
  • Proof of purchase is provided.

We reserve the right to refuse returns that do not meet these conditions where permitted by law.

4. Non-Returnable Items

Unless faulty or required by law, the following items may not be eligible for return:

  • Products that have been used or damaged after delivery.
  • Items with missing accessories or original packaging.
  • Personalised or customised products.
  • Products that cannot be returned for hygiene reasons once opened.
  • Digital products or downloadable content after access has been provided.
  • Gift cards or promotional vouchers.
  • SIM cards that have been activated or registered, where applicable.

5. Return Process

To request a return:

  1. Contact our customer support team with your order number and the reason for the return.
  2. Wait for confirmation and return instructions.
  3. Carefully package the item to prevent damage during transit.
  4. Return the goods using the shipping method advised by our team.
  5. Keep proof of postage until your return has been processed.

Customers may be responsible for return shipping costs unless the item is faulty, incorrect, or otherwise required by law.

6. Inspection of Returned Items

Once your return is received, our team will inspect the product to verify its condition and confirm that it meets the return requirements.

Inspection may include checking:

  • Physical condition.
  • Signs of use or damage.
  • Included accessories.
  • Original packaging.
  • Product serial numbers where applicable.

If the returned item does not meet our return conditions, we may decline the refund or offer a partial refund where appropriate and permitted by law.

7. Refund Timeline

Once your return has been approved, any refund due will be processed using the original payment method whenever possible.

Refunds are generally processed within 5–10 business days after the returned item has been inspected and approved. The time taken for funds to appear in your account may vary depending on your payment provider or financial institution.

Original delivery charges may be refunded where required by applicable consumer law.

8. Exchanges

Where stock is available, we may offer an exchange for:

  • A different size, model, or colour.
  • A replacement for a defective item.
  • An alternative product of equal value, subject to agreement.

If an exchange is not possible, we may offer a refund in accordance with this policy.

9. Faulty, Damaged, or Incorrect Items

If your order arrives faulty, damaged, defective, or you receive the wrong item, please contact us as soon as reasonably possible.

To help us resolve the issue quickly, we may ask you to provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the product and packaging.
  • Any relevant supporting information.

Where a product is confirmed to be faulty or supplied incorrectly, we will work with you to provide an appropriate remedy, which may include a repair, replacement, or refund, in accordance with your statutory rights.

10. Late or Missing Refunds

If you have not received your refund after the expected processing period:

  • Check your bank or payment account.
  • Contact your payment provider, as processing times may vary.
  • If the issue remains unresolved, please contact our customer support team for assistance.

11. Customer Responsibilities

Customers are responsible for:

  • Providing accurate order information.
  • Packaging returned goods securely.
  • Following the return instructions provided.
  • Returning items within the required timeframe.

Failure to follow these requirements may delay the processing of your return or refund.

12. Changes to This Policy

We may update this Returns & Refund Policy from time to time to reflect changes in our business practices or legal requirements. The latest version will always be published on our website with the updated effective date.

13. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

A&R MOBILE DETAILING SALISBURY LTD

Owner: Mohammad Abu Tahir

Registered Office:
88 Russell Road
Salisbury
England
SP2 7LR

Telephone: 0203 896 9079

Email: info@armobile.ltd

Our customer support team will make every reasonable effort to respond promptly and assist you with your enquiry.